Are there long wait times?
What's my copay?
Do you take my insurance?
Our schedule is aimed to provide maximum flexibility in accommodating patients as soon as possible. If needed, we can often schedule an appointment within one week. If you are experiencing pain, same day appointments are also available. It's always to a patient's advantage to be an existing patient during periods of dental emergencies since we will have records of your dental and medical conditions and thus can provide/prescribe treatment plans more readily.
We accept a wide range of insurance plans. The most commonly used by our patients include Delta Dental, Metlife, Cigna, Aetna, Maryland Healthy Smiles, Guardian, and many more. Upon your initial call for an appointment, we usually will ask for details of your insurance plan so that we can verify coverage levels prior to your appointment. This eliminates any unexpected surprises and allows us to provide a treatment plan tailored to each patient's individual coverage to reduce or even eliminate out-of-pocket expenses.
At Maple Lawn Dental Care, we take every effort to insure that your valuable time is not wasted. We never over book and typically will allow additional appointment time to prevent having our schedule backed up or feeling rushed. Our average waiting time is less than 10 minutes and in the rare instance this is expected to be exceeded, our front desk will make every effort to call you prior to your arrival to inform you of our status.
Will I be treated by different staff upon every appointment?
Simply put, "No". Maple Lawn Dental Care is a private practice. Dr. Gwen Ngo will be the primary dentist for all your visits regardless of the degree of complexity. We know that patients want consistency and understand that most people have anxiety when it comes to going to a dental visit. Be assured, we want to know you and your preferences and will make sure that you are as comfortable as possible.
Maple Lawn Dental Care
How soon can I be seen?
Copays are determined by your insurance carrier and is also determined by the type of service rendered. In general, there is usually no copay with preventive services that include examinations, cleanings, and x-rays. Fillings and more major work such as crowns typically have a copay. We will explain all potential charges before any work is initiated. We also take responsibility of any charge incurred by "non-coverage" if any services rendered is not covered by your insurance without us informing you. Since almost all dental insurances have a set annual maximum, we will also formulate any necessary treatment to not exceed your maximum benefit as needed.